Virgin Active
1.8star
3.93K reviews
500K+
Downloads
Everyone
info
About this app
Applaud your every move. Get ready for rewards. A brand-new and improved Virgin Active members only app that will open doors, reward you and allow you to get the most out of your membership.
• Digital access – scan app to enter and exit the gym
• Explore classes and make bookings 8 days in advance
• Get rewarded for every move you make with Virgin Active Rewards
• 700+ workout videos for you to do any where, any time
• Earn cashback into your App Wallet to use for discounts on membership fees
• Find experts to guide you on your wellness journey: Personal Trainers, Swim Coaches, Biokineticists, Physiotherapists, Sports Massage Therapists and Dieticians
• Check club opening times, how busy the club is and get in touch
• Manage your membership
• Digital access – scan app to enter and exit the gym
• Explore classes and make bookings 8 days in advance
• Get rewarded for every move you make with Virgin Active Rewards
• 700+ workout videos for you to do any where, any time
• Earn cashback into your App Wallet to use for discounts on membership fees
• Find experts to guide you on your wellness journey: Personal Trainers, Swim Coaches, Biokineticists, Physiotherapists, Sports Massage Therapists and Dieticians
• Check club opening times, how busy the club is and get in touch
• Manage your membership
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, App activity and 2 others
Data is encrypted in transit
Data can’t be deleted
Ratings and reviews
1.7
3.86K reviews
Theuns Kruger
- Flag inappropriate
January 31, 2024
App works for about 2 days after you downloaded it, then it stops loading your account details. You can see it, but it says "Your details may be not be correct", indicating it cant fetch the data from the servers. And to fix it you have to reinstall the entire app. As an app developer myself I dont see how this is even possible. App is slow as hell also. Takes about 10 seconds to load my account rewards balance. Like tf??
6 people found this review helpful
Tamlynn Phoenix
- Flag inappropriate
May 5, 2024
I HATE this app. Only reason I still have the app installed is to book classes but 99% of the time when I try to book it says I'm offline, so I can't book and end up missing out cause when for some miraculous reason it actually works, the classes I want to attend is fully booked. BS app. VA really missing an opportunity to keep clients happy with not fixing the app.
Virgin Active South Africa
May 6, 2024
Hi Tamylyn! We’re terribly sorry about the frustration. We understand the importance of booking classes smoothly and efficiently. We've noticed from time to time, this occurs between 8pm-9pm. Our development team is actively working on resolving the issue. Apologies for the inconvenience.
Alain Williams
- Flag inappropriate
March 12, 2024
This is now the second time I've been logged out of my app. And when I try to log back in with the password I have stored in a password manager (and the one I registered with), it tells me it cannot log me in. I click on "Forgot Password" it says it's emailed me instructions, but nada! This is very frustrating. I usually realise this issue when I walk into the gym and sometimes this is in the evening (when their call centre is closed), so resolving this matter on the spot is not an option.
17 people found this review helpful
Virgin Active South Africa
April 5, 2024
Hi Alain, we're terribly sorry about the frustration. We are aware of this issue and glad to let you know that it has been resolved. If you are still experiencing trouble logging in, please drop us an email on escalations@virginactive.co.za so we can assist.
What's new
Our app and rewards just got even better thanks to feedback from our members:
• Quick log in with offline QR code
• Fixes for members having difficulties accessing their rewards
• Smoother class booking experience
• Settle outstanding payments at log in
• Check out our new rewards partner Sneaker Shack
• Quick log in with offline QR code
• Fixes for members having difficulties accessing their rewards
• Smoother class booking experience
• Settle outstanding payments at log in
• Check out our new rewards partner Sneaker Shack