Charlie Bristow
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Digital key is unreliable at best. It sometimes works but usually takes ages. Stood at the door holding my phone to it and nothing happens then all of a sudden it unlocks after standing there for over a minute. While this is annoying it's made worse when you have to use this in other areas such as in the lift which won't work until it recognises it. Not to mention if you have no signal the key doesn't work at all.
6 people found this review helpful
Intersoft Technologies d.o.o.
January 10, 2023
Dear Charlie, thank you for taking the time to leave us your review. We're sorry to see you had issues with your digital key, we have taken your feedback and experience onboard. In regards to your signal, while staying with us, you are welcome to connect to our reliable wifi to ensure your digital key works. Kind regards - Park Plaza Team
humira X
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The digital key feature was amazing. Made it a lot easier to check in/out. Although check-in was at 3, the app claimed the room wasn't ready, which was misleading. Apart from that, I would use this feature again. Staff were helpful, and the service overall was amazing. Will definitely visit again.
J. Max Allan
I tried it a month ago "online checkin not available, we're doing an upgrade". Got another email saying "check in with the app". And surprise, it still doesn't work. App doesn't really appear to do anything. Why advertise a feature in every email when it doesn't blinking well work? Fix your emails or your app. One or the other, PLEASE.
3 people found this review helpful