Reapertg
As many of the other comments on here, too much white space & unnecessary icons/animations, too little actual information. That said, it seems to do what i use it for without any issues. My main gripe, and this may seem like a very pedantic comment, but when opening the app you get a screen to input your 5 digit security number, but are unable to do so until after you have clicked/pressed on the very small 1st box of 5 (not the 2nd, not anywhere around it). Auto selection of box 1 I beg you :)
Santander UK plc
May 9, 2024
Hey there! All feedback is greatly appreciated we will be sure to feed this back to our team :) ^HS
Jeremy Klein
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Well, Santander have done a fantastic job in taking a previously well-designed app and ruining it. The filter function for transactions (in, out, all) now takes three clicks whereas previously it was one. The transactions are so spaced out with white space that you only see 1 or 2. The associated quick balance widget has disappeared. No ability to change text size despite saying that there is. The response from the developer that you have to change text size for the whole phone is daft.
2 people found this review helpful
Santander UK plc
May 15, 2024
Hi Jeremy, thanks for your feedback, we will use this to help improve the app. More info here: https://www.santander.co.uk/personal/support/ways-to-bank/Mobile-app-updates ^NB
Frank Johnson
I had real problems logging in the first time. OTP codes just were not being sent. After maybe 10 attempts, OTP codes started to be received. Now the new app. I seem to have lost the facility to filter "in" "out" "all" on the account page. Not enough screen area is devoted to essential information. I wish I could have the old app back.
1 person found this review helpful
Santander UK plc
May 15, 2024
Hi Frank, sorry to hear you were having an issue and for your thoughts on the app. You can find guides to help with any future questions regarding the new app here - https://www.santander.co.uk/mobiledemo ^JM