Julian Moore
Awful deployment. The old app ceased to work to the extent that tickets could not be purchased and the new app was required, but despite what the help agent said old info was not carried over. To quote from a reply to another review "as it's on a new platform, you do need to register as a new user, rather than trying to log in with your old details" - this is nonsense: there is a thing called "data migration" - the user base should have been copied over. This is a new app, not an update and it was the height of discourtesy to make it impossible to use a reliable app without prior notice. Other things: don't like the lack of route numbers on journey search (I know then which stop to think of by bus number; especially annoying because there is loads of room), loss of favourites from the old app, I can have favourites in the new app but the add to home screen function all the time is annoying (I do NOT want them cluttering my home screen, it's not clear that Cancel only refers to adding to home screen), invisibility of ticket boundaries etc. (it's deep and poorly presented). All in all, while the app itself has a reasonable interface the User Experience (as they say in the biz) ignores the primary needs of the bus user! If I search for a route and click the ticket option at the bottom obviously I want tickets for this route - not a list of choices whose applicability is not determinable by inspection. Other changes made to the ticket display (presumably to minimise fraud) include a big, strange word and moving circles... but they're not explained and moving elements are really, really annoying when they don't fulfil a function for me (I also find it hard to believe that since the QR changes every 10s the extra value to the bus company of the daily code word and moving circles (to stop use of shared screenshots?) is warranted. Completely unnecessary complexity and and additional failure point introduced at the expense of the user. Thoughtless, premature and inconsiderate deployment.
7 people found this review helpful
Go Ahead Group plc
May 19, 2021
Thanks for your review. We have a limited number of charactors to send a reply, but we'd really like to talk to you more about your thoughts. Please feel free to get in touch with customer services so we can see if we can find some solutions to pass to our dev team
nigel herron
Poor implementation as others have mentioned. Ticket purchase is now a worse experience - no PayPal option and as far as I can see, you have to purchase & checkout tickets individually. Previously you could buy multiples of the same or dfferent ticket types and checkout, in bulk once. The overall UI is less user-friendly than previously. Was any customer-research undertaken prior to this rollout? I don't see any discernible reason for making the change, based on customer feedback to date.
12 people found this review helpful
Go Ahead Group plc
May 21, 2021
Thank you for taking the time to review. We have spoken to our Dev team re PayPal, they're investigating whether we can bring this back. We have Googlepay available if that will help you. On the old app, we had feedback that the live bus information was inaccurate and the lack of timetables was an issue for many. This app addresses that feedback
Poppy Lily
Bus times are inaccurate. Multiple times, within 1 minute or the same time, for the same bus are displayed and often, disappear and reappear when the page is refreshed or just don't turn up. It's hard to plan when to get to the bus stop without having to wait for ages due to these inaccuracies. The bus company itself is shoddy, at best, charging some of the highest fares in the country and operating an irregular, unreliable bus service, so it's no surprise that their app is dreadful too.
10 people found this review helpful