Nette
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NO FOOD ARRIVED I ordered food, and it exceeded in the time they said . They have "if it's late, it's free" tagline. The app says my food is "delivered", and the store rider texted me that the app is broken and asks my location where should they deliver the food. I am not sure if it is a coincidence or not, but it is frustrating in my end.
4 people found this review helpful
Shakey's Pizza Asia Ventures, Inc.
May 12, 2024
Hi, Nette. We understand your disappointment on this matter and we are truly sorry for the inconvenience it has caused you. 😔 We have retrieved your transaction details and we are already on top of this concern. Please keep your line available so that our team can reach out to you. We'll make it right if it’s bad! We appreciate your patience.
Setsuna Marie
I have memories of dining in Shakey's when I was a young teen until today. After years, this app is very easy to use! My orders were coming on time, once they are processed (receives notification via SMS and e-mail). Today, Shakey's Super App reminds me of my family when I use it to deliver the faves!
85 people found this review helpful
Shakey's Pizza Asia Ventures, Inc.
April 12, 2024
Thank you for your feedback, Setsuna! We are also open to suggestions on how we can serve you better, you may send us an email at socmed@shakeys.biz. We always make sure to listen and be mindful of our guests' feedback as this is the best way to improve our products and services and maintain guests' satisfaction.
RJ Cuyugan
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It's not enough that they have inconvenienced me in having to register my supercard that was having card already registered issues. That one was fixed already. But when I tried to order, it automatically set the delivery date to the next day. CS said solenad branch is already closed when we have another shakeys nearby that is 24hrs. I can't forfeit my order as I have used the free Manager's choice, as forfeiting my order would also forfeit the free pizza. Really Shakey's?
5 people found this review helpful
Shakey's Pizza Asia Ventures, Inc.
May 5, 2024
We sincerely apologize for the inconvenience, RJ. 😔 For further assistance, kindly send your full name, contact number, and the screenshot of error on our official Facebook page https://www.facebook.com/ShakeysPH or at socmed@shakeys.biz. Rest assured that our team will take urgent corrective action on this matter. Thank you.