My ING
2.3star
77 reviewsinfo
10K+
Downloads
PEGI 3
info
About this app
Check out your brand new app to manage your transactions in total security and simplicity from your smartphone or tablet!
You can right now carry out most of your usual operations. For operations not yet available, you will be automatically directed to the old version to ensure there is no interruption.
More features are in the pipeline for the coming months.
The app is designed for private use. You only need to have a current account with us to use it.
How can the My ING app make your life easier?
• The balance and history of your current, savings and Visa accounts at a glance.
• You can mask the amounts by using “private” mode.
• Euro transfers (SEPA).
• Check out Payconiq, now available in your My ING app, and pay for your purchases in some stores or online by simply scanning a QR code.
• Dark mode is available.
• Possibility of selecting an alias.
The installation only takes 2 minutes.
Secure access
Once your app installed and your profile created, access it with a 5-digit secret code. The app locks automatically for greater security.
You’re not a customer yet? Open a current account on our site ing.lu! It's simple, fast and totally secure.
Need help? Get in touch with the team at the Contact Center Monday to Friday from 8:00 am to 6:00 pm by phone at +352 44 99 1 or by email: contactcenter@ing.lu. We would be delighted to help!
You can right now carry out most of your usual operations. For operations not yet available, you will be automatically directed to the old version to ensure there is no interruption.
More features are in the pipeline for the coming months.
The app is designed for private use. You only need to have a current account with us to use it.
How can the My ING app make your life easier?
• The balance and history of your current, savings and Visa accounts at a glance.
• You can mask the amounts by using “private” mode.
• Euro transfers (SEPA).
• Check out Payconiq, now available in your My ING app, and pay for your purchases in some stores or online by simply scanning a QR code.
• Dark mode is available.
• Possibility of selecting an alias.
The installation only takes 2 minutes.
Secure access
Once your app installed and your profile created, access it with a 5-digit secret code. The app locks automatically for greater security.
You’re not a customer yet? Open a current account on our site ing.lu! It's simple, fast and totally secure.
Need help? Get in touch with the team at the Contact Center Monday to Friday from 8:00 am to 6:00 pm by phone at +352 44 99 1 or by email: contactcenter@ing.lu. We would be delighted to help!
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Financial info, App activity, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
2.3
75 reviews
Caro SD
- Flag inappropriate
April 24, 2023
WARNING! Installing the new app was a big mistake. I wanted to schedule the transfer of a large amount of money and it doesn't offer the option, the transfer was executed immediately! In the previous app, you input the transfer details, tap next, and then input the execution date.... Not in this one! Money gone and for good!
3 people found this review helpful
ING Luxembourg
April 25, 2023
Hello, thank you for your review. We are sorry to hear your first experience was not a good one. Could you please send us a mail to mobile@ing.lu with your contact details? Like this we can see if we can do something about it. Kind regards, your ING Team
Anca Paraschiv
- Flag inappropriate
May 26, 2023
Bad experience so far, too bad to come with a new product that is full of bugs and not reliable. I transfered 100 euros from my debit account to my visa account in the new app, the transfer appears as processed, the money don't show in the account balance - tried to refresh, but still don't show, while entering the old app I was able to see the update. Also, awful UI, I hope they will treat this with more responsibility and deliver a reliable version until the old app is removed.
1 person found this review helpful
ING Luxembourg
June 8, 2023
Hello, thank you for your review. We have looked into your issue with the unupdated account balance, but as far as we can see, everything is working properly. Please do not hesitate to contact us again if the problem persists. Kind regards, your ING Team
Sara Lipovac
- Flag inappropriate
May 22, 2023
Absolutely horrible! I was not able to use the old app anymore and was forced to switch to this one. App is still in development phase and is lacking some very basic features. On top of that, the visibility of the app is worse than in the previous one. The app seems more like a demo version rather than something to be offered to the customers; by far the worst bank app I've ever used.
2 people found this review helpful
ING Luxembourg
May 25, 2023
Hello, thank you for your review. We are aware of this and are working adding the missing features in the coming months. Kind regards, Your ING team
What's new
Additions:
- The number of unread messages will now be visible from your overview
Fixes:
- Various translation fixes
- Debit and Credit advices have been modified to include more informations.
- The number of unread messages will now be visible from your overview
Fixes:
- Various translation fixes
- Debit and Credit advices have been modified to include more informations.