Dan Bode
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This was fine for almost a year, then they ran an update that purged all devices from my account. I've only been able to reconnect one of them. Shame. Update: I did eventually get everything setup again. The downside is that the same issue happened again, another update and all setup data is gone. Everything needs to be setup again and synced, which means hours of work. Terrible app, terrible product. Never purchasing anything related to hubspace again
Hi Dan, We haven't had any updates that would do this. I wonder maybe if your devices are under another email address, or a second "home" in the app? We'd like to hunt down your issue and fix it for you. Please give us a ring at (M-F 8a-7p, Sa 6a-6p) and let us look into it. Thanks! -JG
Alice Hatcher
The android version of this app has difficulty finding local wifi networks. I thought I was doing something wrong initially when setting up, but in a last ditch effort to get my devices to work I pulled out my old iphone to see if I could connect things that way. I was able to get things set up on the iPhone app fine, and then control things from my android phone once connected to the wifi. It's definitely just this app and not my phone because other apps find the wifi without issue.
Hi! Some first-generation Hubspace products have some difficulty connecting to some Android phones. Once you get them online they'll download a software update to fix the problem, but we know it can be frustrating because getting the product online *is* the bug. Newer Hubspace products (the ones in the orange boxes) won't do this. Thank you! -JG
TemboTusk
Hubspace app is not well thought out. Two hours to try to get the app to work properly. Never did work. Would not connect to the 2.4ghz network, did not connect to the device it was supposed to control. Unfortunately, the device does not have a manual override. Returned to Home Depot for refund. Went to Lowes and bought a "dumb" device what worked the moment I plugged it in.
3 people found this review helpful