Mike Wong
The new updated app is, unfortunately, nowhere near as good as the previous version and, in all honesty, not sure why there needed to be an update. UI is much more cumbersome, data is almost always inaccurate, and always asks for location data which is unnecessary. Think the MTA wanted to make this more robust and do much more than it really needed to... Bring back the old version, please. It was simple and did what we needed it to do and did it well.
14 people found this review helpful
MTA (Metropolitan Transportation Authority)
April 12, 2024
Thanks for your feedback! We know this is a big change, and we're planning future improvements based on user comments. If you'd like to leave specific feedback, you can do so right in the app. In the "More" tab, tap the "App Feedback" button and follow the prompts.
Stan Vaysburd
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Latest version (3/2024) is bloated, more frustrating to use and kills the battery. Used to be able to easily save favorites by train line and direction and see arrival times across multiple stations and bus stops at the same time in order to make connections. Now can only see one station at a time with all lines and directions showing mixed up in one place. Expected arrival time no longer shows up by default and time until arrival is inaccurate, as "arriving now" can mean several minutes away.
16 people found this review helpful
MTA (Metropolitan Transportation Authority)
April 12, 2024
Thanks for your feedback! We know this is a big change, and we're planning future improvements based on user comments, including making favorites easier to access. We appreciate your patience as we continue to make updates to the app.
DeAD Scholar
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Works great as a map, not as good as a bus tracker. Choosing a route doesn't show a live feed on where your bus is anymore, choosing a stop will but you lose information like where other stops are. I haven't found a way to favorite stops. Planning my way there is going to be a lot easier with how much information on the busses and trains there is frontloaded but use during transit is going to take a swan dive.
11 people found this review helpful
MTA (Metropolitan Transportation Authority)
April 3, 2024
We're sorry for the inconvenience! Live bus tracking will be available in a future update. Thank you for your patience while we continue to improve the app.