Irmina Gultom
Got recommendation to use this app since my passport almost expired. But it's very frustrating. I got stuck at the 6th stage, where I have to choose the location of immigration office. The closest location is East Indonesia area! While I stayed in Bogor and work in Jakarta. And even the map can't works at all. I don't know whether the app is under maintenance or not, but there's no announcement at all. Just fix it asap!
578 people found this review helpful
Dionesius Perkasa
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The "new flow" is honestly anything but positive. Now I had to choose the location upfront, then had to redo the entire process because the location I chose has no quota left. Very bad UX. This and other issues: frequent errors and timeout, slow performance, unintuitive flow among others make using this app a horrible and frustraring experience. My suggestion to the entire devteam is to use this God-given thing called Brain. If you haven't, I urge you try for just 3 minutes and thank me later.
364 people found this review helpful
Dhyana Paramita
Worst app!! Filled all the long form and complete the documents but when finally we wanted to choose the date, the quota is full. If we want to change the location, we have to fill the form all over from the start! Come on, you should at least let us choose the location and date first, then you can ask us to complete document!! It is pain for the user!!!
295 people found this review helpful