Stacey Fugal
Rarely connects with brushes, nothing but trouble. I've been in touch with tech support several times. The most they seem to be able to do is disconnect my brushes, so I can try to reconnect them again. This usually doesn't solve any problems. Often even when I do manage to connect to any given brush, it still doesn't sync the brushing data properly.
7 people found this review helpful
Beam Technologies Inc.
October 19, 2021
In our recent app releases we have tried to address connection issues to our Beam Brushes - we hope it has improved for you. If not, please reach out to support@beam.dental and we'll do everything we can to improve your Beam Perks and mobile app experience.
A Google user
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App is not saving data correctly. Sessions are missing. There is no manual way to force a sync, and if the brush fails to sync when it is near my phone it MAY hang on to the data and enter it next time, but it sometimes leaves blank entries in my calendar after a gap in syncing up. This morning I opened the app to learn I had skipped three days straight, even though I had brushed twice a day each day and the app claimed to be synced up. Capturing inaccurate data doesn't seem like a useful featur
5 people found this review helpful
Beam Technologies Inc.
April 9, 2020
Hi, Christopher! It sounds like a couple of potential issues may be at play here. Please reach out to our support team at support@beam.dental, and we'll be happy to help you troubleshoot it so your data syncs correctly.
A Google user
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This app has made brushing teeth a blast for the whole family. It took several tries to get our toothbrushes to all show up at first, but after a handful of tries we got all of them linked to the correct persons. the app does have a lot of bugs that if fixed would make this app much better. Thanks beam. well done. now hopefully my children will have less, or even better, no cavities next time we see the dentist.
9 people found this review helpful