nextbike
4.1star
54.6K reviews
1M+
Downloads
Everyone
info
About this app
Forgot your bike, miss the bus, flat tire? Find a nextbike near you with the nextbike app and start cycling right away - available at any hour and with just a few easy steps.
To hire a bike, simply select it, scan the QR code or enter the bike number - then off you go! You can return the bike at one of our stations or anywhere in the Flexzone. Our app provides you with everything you need at a glance. You can easily find the right return location with the map function or manage your customer account. You can also use the app to redeem vouchers, discover news, give feedback, or contact our customer service.
With your account, you can use nextbikes in over 300 locations throughout Europe including KVB-Rad in Cologne, WienMobil Rad in Vienna, Stadtrad Innsbruck, Styr & Ställ in Götheburg, nextbike Berlin, and many more. You can see whether your city is included using the map function in the app or find all the cities with a nextbike system on our website at www.nextbike.de.
To hire a bike, simply select it, scan the QR code or enter the bike number - then off you go! You can return the bike at one of our stations or anywhere in the Flexzone. Our app provides you with everything you need at a glance. You can easily find the right return location with the map function or manage your customer account. You can also use the app to redeem vouchers, discover news, give feedback, or contact our customer service.
With your account, you can use nextbikes in over 300 locations throughout Europe including KVB-Rad in Cologne, WienMobil Rad in Vienna, Stadtrad Innsbruck, Styr & Ställ in Götheburg, nextbike Berlin, and many more. You can see whether your city is included using the map function in the app or find all the cities with a nextbike system on our website at www.nextbike.de.
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Ratings and reviews
4.1
54.3K reviews
Nisha Katti
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August 17, 2023
I'm definitely a fan of this service! It's affordable and accessible and the bikes are quite good. I wish there was more of a tutorial inside the app for where you can park the bikes and the options you have because I've had to figure most things out by trial and error (including paying a €20 fee because I thought I was parking the bike right but absolutely was not). Not the greatest UX to protect and guide customers. There are often glitches like the bike lock doesn't open, etc
3 people found this review helpful
nextbike
August 22, 2023
Hey Nisha,
We're happy that you like our bike sharing system. Thanks for your awesome feedback!
Our developers are constantly working hard to optimize the user experience for our customers. We will consider your issue in future updates.
We wish you a pleasant next trip.
Your nextbike by TIER team
Tomer Gavish
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July 4, 2023
The bike itself is good and useful, but the whole process of returning it is a nightmare. Most stations are unmarked, and so you see a group of bikes parked so close to the real station but far enough to be counted "outside" and so they overcharge you. On top of that they also have GPS problems in the majority of the times, so you can park correctly and still get fined. The app doesn't show you if it is about to overcharge you or not, which is very stupid. Support takes a long time to answer.
12 people found this review helpful
nextbike
July 4, 2023
Hey Tomer,
We´re really happy that you´re satisfied with our bikes.
Our app developers are constantly working hard to optimize the user experience for our customers. We will consider your issue in future updates.
We hope your next ride rolls without a hitch.
Best wishes,
Your nextbike by TIER team
A Google user
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October 23, 2018
Most of the time, you can eventually get a bike rented. You may even be able to return it, although you'll often be charged a fee for no reason and have to call to get it fixed. The app crashes, the QR reader doesn't work 80% of the time even in perfect light conditions, and it often shows bikes that simply aren't there. Pair that with the super poorly maintained bikes, and you have a perfect headache for anyone who tries to use it. I've had three broken bikes in a row, and when you realize and try to swap it out, you get charged a fee.
22 people found this review helpful
nextbike
October 25, 2018
Hello, we're sorry that you had problems with the rental and with the app. We are constantly working on improving the app and fixing problems. In every city there are also service teams who maintain the bikes. If you see a faulty bike, you are very welcome to pass this on to our customer service, which is also available 24/7.jr
