ENTP Nikita (N)
I got a horrible experience with duck! Personally i would say that they are rare to find and often i see them dropped not parked.Also the system of top up from start disappoints me and makes me mad because i came to try duck from bolt and instantly got charged and also it takes money to start the scooter! That's so much just to make sure i started! I will choose bolt and also giving 1 star because in comparison to them it's really bad
2 people found this review helpful
DUCK scooters
January 17, 2023
Hello Nichita,
We are very sorry to hear that you had a bad experience with our app and scooters. We agree that the number of our scooters is less than we would like it to be but we are working hard on increasing it. The top-up system is a protective measure against fraud, you can always request a refund. For more info please contact us via phone.
Alexandru Corobcean
1. They charged me 50 lei, because they do not charge directly from card 2. Being in a green zone, for 5 minutes didn't have the possibility to close the ride, then closed for no reason. CS answered that is not their fault that I tried to end the ride not in a green zone (I specified, problem was in GREEN ZONE) 3. For this incident, paid 3 times more than other company. BIG Dislike 🙏
1 person found this review helpful
DUCK scooters
March 20, 2023
Hello! You replenish your personal account DUCK from which the trip is then paid. We are very sorry that you encountered this problem. We also ask you to provide more detailed information about the problem that arose after the end of the trip so that we can investigate it.