Tommy Trussell
The app has been fine so far. The wash service has been good. The app is primarily a portal to the payment and support sites (the latter apparently intended for franchisees, not necessarily for customers). I have the first vehicle set to the cheapest subscription, which I upgraded for a few months to add underbody wash for road salt, and downgraded after the chance of freezing roads diminished. I added a second vehicle, set it to pay per wash, and it worked correctly, as far as I can tell.
6 people found this review helpful
Kjersten Walton
I understand the app lane is a perk for subscriptions, but it would be nice if you could pay for a single wash through the app as well. There are times when the non-app line at a location gets so long that you can't get to the app lane, and the line extends out to the street. Perhaps a package of a set number of washes could be added to the app?
27 people found this review helpful
amanda godfrey
I love Tommy's car wash. Seem to fight with the app especially after using the free trial. I inquired about the monthly plan. They forced me to the app. I was not able to log in so I uninstalled & reinstalled. I am unable to log in. I then attempted to add my vehicle but it's telling me that the plate is in use. Is like to purchase a monthly plan but seem to be stuck...
45 people found this review helpful