Elena R
- Flag inappropriate
- Show review history
Don't bother! App forced me to update , logged me out. Couldn't log in, couldnt reset the password. 2 weeks waiting for customer support to give any kind of help. And NOTHING useful came from their end! They seem uninterested. Lost tons of points and a voucher. Edit: I already contacted the support on 29.04 and after repeating the problem 3 times I was told " we will send it to our technical team". 18 days since I asked for help and NOTHING was done to help me.
Stonegate Pub Company Ltd
May 16, 2024
Hi Elena, thank you for raising this issue. We are working to fix this, please could you email details of your issue to hello@mixr.co.uk so the team can look into this for you?
Louise Hazell
The most pointless app to exist! We downloaded this because the pub we were in were advertising that it would get us table service. That's not true. The app advertised you could refer a friend and get £5 off. That's not true. The UX is dire - you go round in circles being repeatedly asked to add your info again for 'points' - but there's no way of spending them. The app does absolutely nothing. It was almost comical in the end how bad it is. Don't waste your time.
52 people found this review helpful
Stonegate Pub Company Ltd
January 2, 2024
Hi Louise, we're sorry to hear this. The app is not an order and pay app, it is designed to gain points through purchases made at our pubs and these points are converted to pounds to use when you visit. You can scan your app at the bar to redeem your points or rewards.
Jim King
The app advertised itself in Yates, Hereford, on a tablecard as a free drink. I wasn't interested in this. I just wanted to get table service like the wetherspoon app, which is excellent for this. All this app allows you to do is book a room. It's pointless in my opinion, although I suppose you can get points if you wish. For me, the advertisement card is misleading, and in the end, because the bar area was heaving, I left without buying a drink and deleted the app and unsubscribed from emails.
4 people found this review helpful
Stonegate Pub Company Ltd
March 18, 2024
Hi Jim, the app gives you the voucher for the free drink which can then be used at the bar or on the MyPub ordering app. We're sorry you didn't enjoy the app, you're free drink will be waiting should you ever decide to return!