Swapfiets
3.0star
1.95K reviews
100K+
Downloads
Everyone
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About this app
Swapfiets is world’s first bicycle subscription. For a fixed monthly fee you get a Swapfiets bike and we make sure it always works! If something is wrong with your bike, plan your appointment with our app. You can visit our store or we will come to you within 24 hours, wherever you are in the city. We will fix or swap your bike for a working one.
Our app is always ready to help you!
- Not a Swapfiets user yet? Sign up in the app!
- Flat tire or broken lights? With our app you can book a service in one of our stores or at a location of your choice. All in 20 seconds
- Looking for our store? The app will show you the closest Swapfiets store and the opening hours.
Our app is always ready to help you!
- Not a Swapfiets user yet? Sign up in the app!
- Flat tire or broken lights? With our app you can book a service in one of our stores or at a location of your choice. All in 20 seconds
- Looking for our store? The app will show you the closest Swapfiets store and the opening hours.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.0
1.94K reviews
Louise Brodie
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March 12, 2024
The Swapfiets concept is a good one. Yet, with only one shop in Brussels, you often have to wait a week before securing an appointment, leaving you without a bike and no compensation for not being able to use it. But what really did it for me was that I had to pay 720 euros in insurance franchise after my bike was stolen. It was locked and I returned the key. The price is prohibitive. Insurances would never charge that much, especially for a second hand bike in this condition. Feeling ripped off
Swapfiets
April 24, 2024
Hi Louise, I’m sorry to hear your bike got stolen. As long as the bike was double locked and you still have the key, we only charge a deductible. If you cannot hand in the key, the surcharge will be higher. We do offer payment plans in this case. Let me know if that would be helpful. Have a great day! Team Swapfiets🚲
Javier
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April 10, 2024
I've been paying for the same bike for like a year and a half, they send me a 'spring checkout' to inflate the wheels and check the bike in general. it has been worn out throut the daily use, and I already thought it needed a check, so I went, in the middle of my exams, only for them to do absolutely nothing. on the app said that could take several minutes; It took them no time, they just unscrew and rescrew the back wheel (I was watching and they did nothing to it) and told me it was 'fixed'.
Swapfiets
April 24, 2024
Hi Javier,
We are really sorry for the trouble, and we appreciate you bringing this issue to our attention. We will look into this further! If you face any trouble with your bike, our customer service team can assist you with this. You can reach them at help.swapfiets.com/contact or info@swapfiets.com.
Enjoy your day!
Team Swapfiets🚲
Andrei Cristea
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February 11, 2024
I signed up for the deluxe 7 being lied that there is one month free included (the actual free month is not per say a month, but it's a false reduction from 23 euros to 19.99 which they claim is the "free month". After signing the contract for 6 months, there is no way to revoke it and get your money back for not using the service. For example I had to go back to Romania for a month, I didn't use the service and returned the bike. Regardless, I was still charged for the following two months.
4 people found this review helpful
What's new
This release we’ve improved the functionality to book an appointment if you lost your bike. If you lost your bike you can report it in the app, enter the information we need, book an appointment to get a new bike and receive an email with info about the applicable surcharge. Next to that we have updated the way you can change the address where you want to meet during your appointment and we did some bug fixes.
