Andrew Sproule
I've never seen a bank make it so difficult to make auto loan payments before. I've attempted to link an external checking account twice, inputed the test transactions to complete the link and both times have failed. Now I have to write personal checks to myself every month to deposit to an slfcu savings account, then transfer to the auto loan. Ridiculous. The bill payment options are limited at best. The bill pay page in the app has been under "maintenance" since I financed my car.
1 person found this review helpful
Sandia Laboratory FCU
December 18, 2023
Hi Andrew! We apologize for any inconvenience, and have reached out to you directly to help troubleshoot the issues you are having with the app. If you'd like to connect, you can use the chat feature on slfcu.org, call us at 505.293.0500 or 800.947.5328, or stop by a branch. Thank you!
C. Tattiana Kinahan
Ever since I upgraded my phone, I have not been able to transfer funds between accounts using the app. I can select the accounts and transfer amount, but nothing happens when I click 'submit.' I have restarted my phone, uninstalled and reinstalled the app, cleared the data/cache, etc. This renders the app useless for my purposes, since I use it solely to transfer funds for a loan payment.
3 people found this review helpful
Sandia Laboratory FCU
July 16, 2020
Hello Tattiana, Thank you for your review. We're sorry you've been experiencing trouble with our app. Please give us a call at 505.293.0500. We'd like to research this further so we can help find a resolution.
m s
The large, bold print very helpful! Would prefer a decrease (or zero) ads on the pages of the account balances and activity. The diversion of attention while dealing with important matters is disruptive. (And when accessing mobile banking from the browser also the ads with the header info only allow viewing one or two line items at a time sometime. And yes, you can request more entries but VERY frustrating when you are searching for something or trying to get a feel for general activity.) Thx!
2 people found this review helpful
Sandia Laboratory FCU
March 31, 2021
Hi and thanks for your feedback! We appreciate your comments and will share them with our development team.