Spencer Loftus
AWFUL. I feel like I've given the new system plenty of time to figure out and it is the clunkiest, slowest, most useless UI I have ever used. Transfers between accounts (like to my parents to repay something) has become all but impossible. The new layout for balances on credit is confusing and switches between available funds and spent funds seemingly at random. I've had a Goldenwest account since 2014 and this new app has me considering changing banks altogether.
10 people found this review helpful
Dan Holland
Frustrating! They force me to change from my app that used to work to an option that doesn't work. I had to enter a ridiculous amount of information. I had to change my password for some reason. And then it asks me to verify my contact information. It's all correct so I confirm. But I keep getting errors without any detailed explanation for the error. I tried multiple times but now I give up.
12 people found this review helpful
Skits Monster
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How the app was before this most recent update in my option was so much better, now when you long in you are lucky if the accounts you want to see, show up, they hide some of the accounts. Then If you log out and log back in completely different accounts show up, thats super annoying and if you need to transfer to the account that's "hidden" that's not an option. There's no access to the account not showing at that current time. It's super annoying. Also their online full site, does the same.
23 people found this review helpful
Hi Skits, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at 801-621-4550, and they will be able to help you.