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One of the worst apps I've ever dealt with. Constantly having connection issues, whether I'm on WiFi or cellular connection. When recording, i always get the error "symptoms not recorded", despite everything else Bluetooth and WiFi related works. Have tried this on multiple devices with the same result. Have rebooted, uninstalled the app, cleared cache, cleared data, etc., and even reformatted my phone. Same result. Out of each month, I'm lucky to get 10 days of successful recordings out 30 days
51 people found this review helpful
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Aratan Aenor
Pros: Recording and sending data appears to be working. Cons: After recent update the app sends constant alerts that it is running in the background, which is annoying because I know it is supposed to be running in the background. No more reminder about upcoming scheduled data transfers. There is a yellow banner across the top that tells me to check my internet connection. Thoughts: I don't know who Abbott has working on Merlin, but they need to hire some decent QA testers.
40 people found this review helpful
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Harley's House Sickler
The app is terrible. The worst of the worst. Cheezy at best, like the first app ever invented. After getting a surgical implant, it would be nice to see the data. Heart rates, etc. ANYTHING! There is no feedback for the patient. Only once a month confirmation your data was uploaded. Half the time you have no idea if your even connected. A fitbit app is better than this thing. Terribly disappointed and expected way more after putting me through this physically.
22 people found this review helpful
Thank you for your message. We would like to know more about the details. Please send us your contact info by sending an email to SY_Complaints@abbott.com with Complaint ID: PER-2020-0187100. We will get back to you as soon as possible. Note: For your own privacy, please do not leave your personal contact details in the comment section.