Terrence S
It's OK, but, it is absurd that you cannot edit or delete a prealert and have to wait then respond to the email request for documentation and call the office in order have it corrected. So people on the go who happens to make a small error with the prealert now have to waste time instead of having the facility to edit/delete the prealert directly. Very Poor!
8 people found this review helpful
Ndk
The app does not allow you to modify or delete pre-alert info. So if you made an error in the prealert, you would likely need to create a new pre-alert. Also, on the web page, tracking is available for all the major shippers in the USA, including Amazon, yet the app has no tracking for Amazon. It will not auto-recognize an Amazon tracking number. If these issues could be addressed, it would be at least 4*. Everything else is great!!
6 people found this review helpful
Richard Baptiste
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Just fx the pre-alert issue, and you're a 5 STAR... It's a major inconvenience. Was told by websource to update the app, but up to now, I see no updates available. I think the problem stems from the tracking "portal" that by itself isn't working, so maybe that's why the pre alert is malfunctioning... please fix this ASAP. and give us the option to delete existing pre alerts.
3 people found this review helpful
Web Source
January 27, 2024
Hi, would you be able to update to the latest release? Please contact us at customerservice@shipwebsource.com if the issue persists. Thanks.