Scott Moore
I really want, and need, this app to work but it is very disappointing. Notifications often don't come through, regardless of settings and settings changes. Deleted and re-downloaded a couple times to no avail. Can't read the full chat response in the app (I have to read it quickly if/when I get/see a notification). Words and letters are missing from texts, menu items, icons, etc. Please help. Thanks.
32 people found this review helpful
Shopify Inc.
March 3, 2023
Hey, Scott. Thanks for your review. We're sorry to hear about the issues you've experienced. We've updated the Android app to resolve these issues. Ensure that you're using the most up to date version of the app. If you continue to experience issues, reach out to us via email at inbox@shopify.com for assistance. -Imogen, Shopify Support
Joe Buchmann
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It's a great start. I love the integration of multiple channels. Unfortunately, it's not fully useable. There are no desktop notifications, so you have to be looking at your phone to see if a customer wrote. Also, attached customer images do not show up. We miss parts of messages because we didn't realize that an image was supposed to be there. Lastly, not all messages will send. We get error messages in Inbox stating that our response was not delivered to FB Messenger.
44 people found this review helpful
Gary Morris
It's a long way from being as good as it could be. It's clunky and loads slow. Sometimes it doesn't load at all. They need to better differentiate what platform each message is coming from. When someone clicks in FAQ in the inbox from the store, it shows up as a message in the message thread as a customer uploaded an attachment . No clue as to what the customer clicked on . A word of extreme caution! If you have any reservations on installing this don't! Uninstalling it removes your FB Pixel
29 people found this review helpful