Edward Finer
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App had previous worked great, but recently, I have found it nearly impossible to use at my nearest location. The hours are correct, the store is open, I can create an order for pickup, but when I go to check out, it always say "Online ordering is not available at this time. Please try again later." That error is completely unhelpful, and calling a store gets nowhere. I miss out on a lot of rewards as a result, since I can't scan for rewards in person or add points after the fact.
1 person found this review helpful
Thelm
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Simple to use, easy layout! Food was great, as always!! 🧡 You seriously need to assign order numbers and call them out when ready, plus text ready for app orders. The line was insane last time I used app, absolutely NO WAY to know YOUR order is ready when everyone orders the same! You STILL have to wait in line to inquire! They simply couldn't keep up with the orders and I went close to closing when its usually not busy. I deducted a star due to this.
1 person found this review helpful
Eder Palacios
App usually works just fine for me. Could definitely look cleaner and have smoother functionality but it gets the job done. However, I'm currently writing this review because there's an issue preventing my from ordering a bento box, saying it's a "limited promotional item" and that I've exceeded the amount of times I can order one.
8 people found this review helpful
Hi Eder, thank you for bringing this to our attention and we apologize for the inconvenience. The issue should now be fixed. Please try again, and if you continue to have any problems you can contact us at customerservice@sarkujapan.com