San Diego Gas and Electric®

Works fine & isn't glitchy. It's a fairly clean UI, uncluttered & easy to find information & make updates. But I'm knocking 2 stars to try to get the UX team's attention: the way bills and dollars are presented throughout the app is VERY confusing. When I'm trying to get a simple task done of "How much do I owe? What is being counted in this bill? What will I be charged?" I find myself having to check numbers several times across several pages to be certain. It should be way clearer. I'm NEM2

The app looks clean with most of the options found in the webpage. However, the lags within the app when trying to maneuver between the options is pretty high. It's frustrating as it takes nearly a minute at times. FYI, issue is observed with a high speed wifi connection and 5g connection as well. I end up using a computer to access simple things like pricing plan check. Please fix the delay issues.

It's easy, it's nice you can view and pay bills but the app delays for opening and accessing it sometimes goes days without opening with password. "Something went wrong" pops up a lot. I've had to log in through browser twice to view my bill because of it. And when it logs in, it updates your projected payments randomly which is great but also a bit confusing when it jumps from higher to lower and back to high again even when no one is in the house for a couple days. Good but needs work.