Self-Help CU Mobile Banking

3.5
233 reviews
10K+
Downloads
Content rating
Everyone
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About this app

NOTE: If you are looking for Self-Help FEDERAL Credit Union app, please search for "Self-Help Federal Credit Union" and look for the app with an orange icon and white logo. Or visit www.self-helpfcu.org/apps

Self-Help CU Mobile Banking App is for members of Self-Help Credit Union.

Available to all members, this app is safe, secure and convenient. Check balances, view transaction history, transfer funds, pay loans, make deposits and locate branches and ATMs anytime, anywhere.

If you have any issues with our app, call us at 1-800-966-7353


Features:

- Real-time transaction history for loans, checking and savings integrated in one location
- Transfers: account to account, scheduled, pending ACH and check withdrawal transfers available
- Online Services: E-Statements, bill pay, check order, member alerts, loan application and tax information
- Mobile Check Deposit: simply take photos of checks to deposit them
- Locations and ATMs: find branch locations, hours, contact info and identify ATMs
- Get a credit card cash advance or make credit card payments
- TouchID authentication login available


Safe and Secure
- Self-Help CU uses SSL (Secure Socket Layer) encryption to protect data communication across all mobile service provider platforms
- Change online ID or Passcode

FEDERALLY INSURED BY NCUA

Please check with your wireless provider for web and data access charges.

To become a member of Self-Help Credit Union, go to www.self-help.org/join
Updated on
Apr 9, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info, Financial info and 2 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

3.5
224 reviews
Nicki _
July 23, 2020
App suddenly stopped working, giving me a "try back later" message. After a week of this I called customer service and they told me there were no issues with the app currently, and didn't try to help. I've tried uninstalling and reinstalling the app. I've tried rebooting my phone and clearing the cache and nothing works. During a pandemic, when bank hours are limited, it's disappointing that the app stopped working and the customer service rep wouldn't even attempt to help resolve the issue.
41 people found this review helpful
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T B
August 14, 2023
The new update to this app is horrible. It doesn't login half the time as it times out and can take as long as 24hrs before it's working again...and that's only temporary which doesn't bode well for anyone wanting immediate access. To top it off, the layout design is not very user friendly. It's confusing in some places like external transfers between member accts. I'm almost ready to pull all my accts out and go elsewhere.
16 people found this review helpful
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Julie Andresen
October 12, 2020
App worked great and seamlessly until about a month ago and now can't get past the back of the check photo. Called and they told me there are no issues with the app but other members of my family who used it previously are also reporting issues. It is now useless and if this bug is not fixed soon, I'll be forced to open an account with a bank that has a working mobile deposit. Obviously reading the reviews, there is an issue.
14 people found this review helpful
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What's new

Removal of MFA Prompt for Internal Transfers
Improved Transaction History Search and Information Display
Improved Information Display for Linked External Accounts
Fix for Google Maps on Android Devices for Branch Locations
Fix to Restore Balances Display on New Transfer Screen Dropdown View