Jennifer Malina
Bad experience using this app. This app is not supposed to received and payment transaction because the huge risk of the app bring unreliable in terms of navigation, smoothness, confirmation and receipt. There is no indication whatsoever that you have made your payment and there's no updates or status that you can check. Very unfriendly and confusing user interface and the app tend to jump back to home or crash. You have to start over millions of times if you're thinking of going back page.
24 people found this review helpful
Secret Recipe Cakes & Cafe Sdn. Bhd.
May 24, 2023
Hi, we apologize for this. Please send us your concern at feedback@secretrecipe.com.my along with the screenshot of the error you receive. This will be handled with utmost priority. You also may check the order status via our official website.
Aida Ahmad
The features are easy to understand. But this app lack something. Once you ordered and payment have been confirmed, you can't view what you have ordered and what time did you set for the pick up time. In case if we forgot, we can't review it in the app. I can't check back what time I set. I hope the development team put this into consideration to create an order review page. At least if the order is mess up, we could show that as a prove. Please make an improvement in this app. Thanks.
2 people found this review helpful
Secret Recipe Cakes & Cafe Sdn. Bhd.
August 16, 2023
Hi, we apologize for this. Please send us your concern at feedback@secretrecipe.com.my along with the screenshot of the error you receive. This will be handled with utmost priority.
Alya Dzulaikha
SUPER BAD navigation system, i switched to my bank app for a second to verify the payment for pick up order, i went back and boom everything is gone. I couldn't even finish my payment process. My money's deducted from my account but I got no receipt whatsoever just an email indicating i got 20 points, no receipt. Now i dont know what is the status of my order of whatever, what i know is my money's gone and I'm frustrated because I had to repeat everything countless times from the start ugh.
4 people found this review helpful
Secret Recipe Cakes & Cafe Sdn. Bhd.
August 8, 2023
Hi, we apologize for this. Please send us your concern at feedback@secretrecipe.com.my along with the screenshot of the error you receive. This will be handled with utmost priority.