MyENGIE Australia

1.3
77 reviews
10K+
Downloads
Content rating
Rated for 3+
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About this app

MyENGIE (formerly MyAccount)
Effortlessly track your energy, manage billing, and get support with MyENGIE, the new app from ENGIE Australia (formerly Simply Energy).

FEATURES:
EASY ACCOUNT SWITCHING
• Wherever you are in the app, switch between accounts using the 'Select fuel type' toggle at the top of the screen.

ENERGY USAGE MONITORING
• Gain insights into your electricity, gas, and solar usage with easy-to-understand breakdowns in kilowatt-hours or dollars.

BILL MANAGEMENT
• Securely add and save your details to make paying bills faster.
• Pay your bills online, access your old bills, and view your payment history.

SWITCH TO eBILLING
• Bills straight to your inbox. Save time, hassle, and paper.

DIRECT DEBIT MANAGEMENT
• Set up or edit your direct debit in a few steps and never miss a due date again.

FLEXIBLE PAYMENT OPTIONS
• Explore payment plans and bill extensions for when you need more time.

MyENGIE is an easy way to manage your energy.
Download the app today.
Updated on
May 24, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

1.3
77 reviews
t b
May 29, 2024
Oh boy! This app a broken mess charts and widgets are all misaligned and don't want to display information for more than a half second. If you're goi g to force customers to use a new application make sure you put it through it paces a bit better before you pull the plug. Edit: also why wasn't this communicated, I only new there was a new app available when I went to check my old one. No email, no sms, no white mail. Imagine if I was a vulnerable customer.
4 people found this review helpful
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Laura Fitzpatrick
May 20, 2024
Forced to download this app when the Simply Energy app was disconnected. This app is horrible. Cannot access usage without the screen jumping. Can't see the actual figures as they're off the screen. App crashes when you try different filter options so you can try and see data. Simply Energy app wasn't great, but compared to this, it was 5 stars. Absolutely hopeless!
21 people found this review helpful
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Jamie Hall
May 24, 2024
Got this app 2 weeks back it hasn't worked at all in those 2 weeks why make us download a app that doesn't work. I have called them and just get told it's a new app and there will be glitches. It's been suggested by them the last few calls to keep trying. Every couple of days uninstall and install it again and if it don't work call us back. I'm over trying I'm over calling and being on hold waiting for someone to answer just to be told the same thing all the time. Fix you bloody app.
13 people found this review helpful
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What's new

Thanks for your feedback. At ENGIE, we have been working hard to make managing your energy account a better experience.

With this update, you’ll be able to:
Log into your MyENGIE profile easier with bug fixes.
Manage your accounts more efficiently with improvements to app speed.