Loop EV Charger

Customer service usually responds immediately, as I have to send multiple help requests when attempting to charge. It usually takes approximately an hour to use the app, uninstall and reinstall the app, receive an error message on every.single.click, even if the button does actually work. I have been trying to charge my car for over a week. To be fair, this time things might have been affected by flooding in our area. But the app is an absolute nightmare & very likely THE most problematic, ever.

It was not clear if I could directly charge my car or had to "put" funds. I could not process without put. Loop now has money in my account that i will never use. It took several tries to get a charge started, and the display on the Trutium is not useful to see the initial progress. After hitting activate and start on the app, I still had to hit start on the charger. Don't use this app. Just pay by card.

I had a difficult time even getting the app to work. Once I finally did and tried to connect to the charger, the app would say "charging started" , but my car would say "could not charge". I was finally able to get it to connect and charge by hitting "stop" in the app. This app needs major work. It works so poorly that I wouldn't use this service if my complex hadn't installed several of these chargers.