Miguel Cuervo
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Now (April 28, 2024), it has some window or sign asking one to pair the app with the scale even after it is already paired with the app. I can use it, and it does register the weight and everything. However, I can't get rid of the little window, and the app gets stuck with its notification. The only way to close it is from pressing the home button and closing it. The back button WON'T work and gets stuck in that setting. This happened since last update. Made mistake with saying it was safety.
Joicom corporation
April 29, 2024
Hi Miguel Cuervo, Apologies for the inconvenience caused by our app's safety pop-up window. In version 1.14.0, we introduced a guide with important precautions. It has 5 pages and swipes left to go to the last page and can exit by clicking "x" on the upper right. For queries, contact us at support@fit-index.com.
jean hardcastle
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UPDATE: App Support responded very quickly. Though you cannot tell because the first screen doesn't scroll down far enough. You just need to swipe left to get to the next screen in the series. Now that it is fixed I have updated to 5 stars. I love this app and scale! ...Recent update on 4/23/24 has rendered the app completely useless! You get a pop-up regarding safety that you cannot scroll through to get to the bottom and therefore, cannot go any further.
9 people found this review helpful
Kenneth Waters
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The app is normally really useful, especially when linked to the scale. Unfortunately, it displays two screens and locks up. Fortunately, Fitindex support let me know that there are multiple screens that you access by swiping left. I'm an old computer person, so swiping randomly on a screen without directions doesn't come naturally.
Joicom corporation
April 28, 2024
Hi Customer, Apologies for the inconvenience caused by our app's safety pop-up window. In version 1.14.0, we introduced a guide with important precautions. It has 5 pages and swipes left to go to the last page and can exit by clicking "x" on the upper right. For queries, contact us at support@fit-index.com.