Tiffany Lampson
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Easy enough to order, but the whole point of ordering ahead is so the food is ready when you get there. Not getting there and being told that to "check in" sends the order to the kitchen. So, check in as soon as you order! Any customizations you do to an item won't show to the restaurant, I removed the spicy sauce and he said it didn't say that, so they had to remake it.
3 people found this review helpful
Gregory Millar
Given how many fastfood apps use a similar interface and features set, I find it astounding that TacoJohns was still able to cobble together such a non-functional mess for their mobile ordering. Order customization that doesn't allow you to add things to the cart, rewards and offers that can't be redeemed in the app, reward points that expire extremely quickly, and a restaurant locator that often selects places several hundred miles away. An app that has everything... all wrong.
8 people found this review helpful
Don Salinas
The app needs work. It keeps glitching, not allowing the store to scan the QR codes. Online orders sometimes don't go through, and most annoyingly when you try to claim points on receipts the scanner never works and sometimes you type in the code and it says you can't use the same code again even though it's a brand new purchase. Not rewarding you the points you just purchased.
3 people found this review helpful