OnTech Smart Support

Name: OnTech Smart Support
Availability: InStock
Rating: 3.5128204822540283 (39 reviews)
Author: Assurant, Inc.

Assurant, Inc.

3.5

39 reviews

5K+

Downloads

Everyone

About this app

Introducing OnTech Smart Support powered by Assurant®, an app where you’re one tap away from tech support experts and device-specific how-to guides to help with your connected technology needs. Can’t figure out how to pair your smart device? Need help getting your device set up? Want to learn to how to use voice commands or set up routines? We’re here to help! With OnTech Smart Support, you’ll be able to:
• Personalize your smart home device support
• Access self-help services for troubleshooting with device-specific how-to guides
• View recommended articles based on your devices to learn about their features or fix issues
• Connect with our technology pros for live help via call or chat
• Share your smartphone screen or camera with a pro to help diagnose smart device issues

Updated on

Feb 2, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

Location

This app may collect these data types

Personal info, App activity and 2 others

Data is encrypted in transit

You can request that data be deleted

Ratings and reviews

3.5

38 reviews

Derek DeHart

August 4, 2022

Can't log into the app to get support. I ended up having to call Google to get support, and through the process found out the device OnTech installed is faulty. Despite that they sold and installed a faulty product, they won't send out a service technician for almost two weeks. Abysmal customer support.

5 people found this review helpful

Assurant, Inc.

August 5, 2022

We’re really sorry you’re experiencing problems with logging into the app. We definitely want to help, so please drop us a note with details of the issue at support@pocketgeekmobile.com. We’re looking forward to assisting you. Thanks!

HollySnoop&Fuzzy

September 20, 2021

Nope.Not Today But I tried. When a Supervisor spends part of the 3 hour Nonversation on the he phone, finally deciding that the Glitch in the system can be resolved by her Supervisor in 48 hours "But You can schedule Install Date now by paying $99". I've already paid $199. for the Service Plan; Including 1st Install Service is Free. "You'll be reimbursed." The glitch in system: "You should have set an Install Date when you paid". How? I ordered the product simultaneously w/Service Plan.

7 people found this review helpful

Assurant, Inc.

September 23, 2021

Hi Holly, we are sorry to hear you have had a bad experience. Please send us your order number to support@pocketgeek.com so that the OnTech team can investigate this for you. Thank you

Blake Hayman

December 12, 2020

Can't log into app even though my credentials are correct and I am able to log in from my workstation. Fix this defect!

8 people found this review helpful

Assurant, Inc.

January 7, 2021

Thank you for taking the time to leave a review, Blake. Please contact our team at support@pocketgeek.com and they can assist you with gaining access to the application.