Paladin1
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Less informative, detailed or useful as the previous version. More confusing user interface, and does not enhance utility of the shaver - in fact reduces it compared to the prior version. Less configurable (as an example, it appears to exclusively use a 24h clock), and it feels more like a downgrade.
1 person found this review helpful
Philips Consumer Lifestyle
March 28, 2024
Hello, thanks for taking the time to share your feedback on the GroomTribe app. We're sorry to hear that you're not totally satisfied with the new version of the app. We appreciate your feedback and will make sure to take note of it. If you have any questions or concerns, please feel free to get in touch via the contact information on our website.
Dalibor Dobes
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nice features, stats could be better Update 2.2024: After recent big update, the only thing that got better is the main screen, but the behavior got much worse. Old shave history is lost, loading even the recent one takes ages, after starting the guided shave the timer needs 2-3 minutes to start, screen goes off when not touching... The application was at least usable last year 😞
1 person found this review helpful
Philips Consumer Lifestyle
March 13, 2024
Thank you for your review, Dalibor. We're sorry to hear that you've been experiencing issues with the latest version of the GroomTribe app. Can you tell us if the issues persist after reinstalling the app? If this doesn't help out, please contact us via our website; we'll then take a closer look. Thanks again.
Steve Naramor
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Reinstalled the app and now it connects more consistently. Could you please fix the screen timeout issue? The screen shuts itself off after 30 seconds if I don't keep tapping it. It used to stay on for the full 3 minutes. The Sonicare app doesn't have this problem. Thanks!
7 people found this review helpful
Philips Consumer Lifestyle
February 20, 2024
Hi Steve, thanks for leaving a review. We're sorry to hear that you haven't been satisfied with the app since the update. We'd recommend reinstalling the app, but if you feel that there might be something wrong or missing, please reach out to us on Facebook (@Philips) or X (@PhilipsCare), and we'll have a look.