Miguel Cruz (mikiePR)
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No mortgage payment options except to pay in full once a month. Even though app, website, and calling their support line says differently. Twice-a-month pay option requires a form filled out and 5 day processing after submission. Did this twice and over a month later, nothing. Not sure if this is a limitation of their app or their service in general. So far, not a good experience. Support line techs are nice tho.
MB A
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Navigation is very difficult and not user friendly. Everytime i sign in, it seems like vital info that was previously there has vanished and is inaccessible. They use to provide equity balance on home page and now i cant locate it anywhere. They used to tell you what your house is currently worth and now it based on inaccurate "neighborhood" worth. Their amortization graph is 100% useless. They want to charge us over a hundred dollars for a 6 day lapse in insurance due to a legitimate mistake.
PHH Mortgage Corporation
March 13, 2024
Hi, we're sorry to hear that and we would love to take a look at the issue. Please email us your contact details at customercare@mortgagefamily.com with a brief explanation of the issue and we will get back to you.
Lucia Theurel
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I had to downgrade the app to 3 stars cuz its missing info a user would normally like to see: the history of how the loan is decreasing with every payment. The app only shows you your payment history, but not how the original debt has decreased with each payment. It has a forecast of how will it decrease but not how it actually has decreased, and I think that if the user were able to see this in the payment history, it would encourage them to open the app more and put +into principal.
10 people found this review helpful
PHH Mortgage Corporation
September 5, 2023
With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.