Amanda Elsie Lim
This is a horrible app, so horrible i wouldn't have given it any star if it was an option. It utterly ruined my evening and turned my initial excitement with the many types of massages available into absolute disappointment. I lost track the number of times my massage was disrupted because the bluetooth has been disconnected. My phone was on the whole time as I was busy using other apps. It seems like I am not the only one struggling to get this app to work. Going back to the old udream app.
OSIM International Pte. Ltd.
July 5, 2023
Dear Amanda, when you was busying using other Apps, OSIM app was put in background. Android system may stop OSIM app to save power usage by default. Please go to phone settings -> Apps -> OSIM App -> Battery -> Select "Unrestricted" to allow this app running in background. You can always connect apps.support@osim.com.sg if you need help on App.
Ivory Fox
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New UI is aesthetically pleasing but Bluetooth keeps disconnecting once the phone goes to sleep. Need to keep the phone screen on with app to prevent it from disconnecting. Dropped to 1 star because I've tried setting battery to 'unrestricted' as recommended in replies to other reviews, but it still happens even with Battery set to Unrestricted. Did not used to happen with the old app. Please fix. Extremely disappointing.
1 person found this review helpful
OSIM International Pte. Ltd.
July 3, 2023
Dear Ivory, sorry for the inconvience caused and thanks for bringing the issue to our attention. We will look into it further.
Sunny Tang
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What a disappointment, it lost Bluetooth connection about 3-5min each time after crash out and restart the chair and need to re-connect again. UDream Pro has no such disconnection issue. [Update]: Thanks for suggesting on the battery settings. This apps works now without BT disconnection error. This app also has improved nice looking interface, massage menu and especially great with 30min option. Looking forward more improvement version... Keep up the good work!
1 person found this review helpful
OSIM International Pte. Ltd.
July 3, 2023
Dear Sunny, if you encounter BT disconnection when you put app in background to use other App, please go to phone settings -> Apps -> OSIM App -> Battery -> Select "Unrestricted" to allow this app running in background. Thanks for the encouraging 5 stars. We will continue improving OSIM app. You can also contact apps.support@osim.com.sg for help.