Maydon Rogers
The app is unusable nothing works. Plug is showing offline even though I went through of connecting it and can turn it on of from phone but it still shows offline. The constantly crashes from the simplest of actions like switching the order of rooms in my home management section. The website is no help; no useable information about the device I just setup. Terrible experience thus far. The only saving grace, the plug was free.
Becky Kirchner
I've had the plug installed for just over a month, and whenever I open the app, I see "Offline - no internet connection" OR "Offline - no Bluetooth ". The only way to fix the issue is to unplug, delete the wifi, and reinstall. It would be helpful if developers added a notification when the plug is offline, as well as a simple fix for reconnecting to wifi.
2 people found this review helpful
OhmConnect
February 22, 2024
Hi Becky. We continue to evolve the OhmPlug experience based on insights from our members and this information is helpful context. Feel free to email us at ohmplug@ohmconnect.com and we’d love to hear more detailed feedback you may have. Have a fantastic day!
Nathan J.B.
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This plug has turned off entirely by itself on multiple occasions without notification. Even when NOT during an Ohm Hour. There are NO schedules or timers added and the "default state" is set to "on". This is terrible considering their default suggestion is to place it on your garage freezer. They also just removed the ability to see historical activity (when it was turned on or off and how/by what application, as well as historical energy usage) making it impossible to debug.
13 people found this review helpful
OhmConnect
October 7, 2022
Hey Nathan. Thanks for letting us know about your experience. The first thing I'd suggest to check would be if there are any default schedules that were placed on your plug through the OhmPlug app. You can also always reach out to us via our customer support channel (ohmplug@ohmconnect.com) and we'll be able to dig in a bit more there.