Patrick P
Buggy but helpful. I've had to close the app or reboot the phone to get graphs to load. The food entry is a mess and needs a new database. Also keeps logging me out which is really frustrating. Luckily I think I may have solved my pre diabetes issue via not taking a PPI I had been on for a few years. (Knock on wood)
Nutrisense, Inc
April 18, 2024
Thank you for your review Patrick, and excited to hear of the value you gain from our program! We are sorry to hear of the technical issues you experienced and would love the opportunity to resolve this with you. Please reach out to our Support team via email (support@nutrisense.io), or through the app messenger. Look forward to hearing from you!
Yolo
Overall,I like the app and the program I have. However, I have lost money (at least three sensors worth); the app continues to have problems reading my sensors. Apparently, the software is still using the old GCM(freestyle Libre 1), I have the Freestyle Libre 3, which seems to be compatible only half of the two weeks I'm wearing it. I am considering cancelling my subscription (especially after being told I could not be given replacement sensors, not even their own) and using the Libre app.
1 person found this review helpful
Nutrisense, Inc
February 23, 2024
Thank you for this review and we're glad to hear you're enjoying the app/program overall! We're truly sorry for the issues you've faced with sensors and your feedback is valuable to us. Please contact us at support@nutrisense.io, mentioning Beth, while mentioning this review. We're committed to ensuring a seamless experience for you.
Vince Ortiz
2 out of the 3 cgm's I had did not work. Customer service was helpful for the first one, the second one they are trying to say it's working correctly. There are blank spots all over the data. Can't log food. Syncing is off by hours and minutes. Says I had 300 point spike in my sleep, and then there are more spikes. No diet change. I haven't even had a 40point spike in the last 9 months.
19 people found this review helpful
Nutrisense, Inc
March 30, 2022
Hi Vince!
We're so sorry to hear about the issues you experienced.
We would love a chance to make things right for you. If you could contact us at support@nutrisense.io we'll be happy to help!