S. M. Philips
Would be a great tool if it worked. I have found the app to be extremely frustrating. It either freezes in the middle of a session or skips sections of the session entirely. I have yet to get through even one session without incident 😕 Makes me NOT want to use the app at all. I feel like I'm wasting too much time trying to get it to work properly.
1 person found this review helpful
Hi S. M. Philips, we are truly sorry to hear about your experience with the NuFACE App, we would suggest using the App on a stable Wi-Fi connection, if this does not help please try reinstalling the app. If that does not help, please feel free to contact us at 1-888-360-9171 M-F 9am-5pm PDT. Have an Uplifting day! - Aline, S.
Donna Marie
Was this app made for an apple product? This does not want to work with my android phone or stay connected to my mini+. It plays one neck application, then it goes to the drawn picture, or it is telling me to turn off the nuface, or it just spins. I have yet to make it through a routine. I also took a picture that and it is nowhere to be found. You need to spend some serious time on fixing these problems, because when you charge such high prices for the machines. We expect a flawless experience.
9 people found this review helpful
Hi Donna,
Thank you for your review. Your feedback is very important to us! I am sorry to hear your NuFACE App experience has not been ideal. We are here to help you get the App working for you as intended. Please don't hesitate to contact us for assistance at 1-888-360-9171 M-F from 7 am-5 pm PST. You can also email us at info@nuface.com.
Rachel Sharp
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Why does a company not update an app so that the full capabilities of their products can be used? My device has never paired in the app to access "exclusive" videos, though I can manually pair my device via my phone so it's not a Bluetooth issue - it's the app. Don't reply with a customer service number until you fix this issue Edit to reply 3/13/24: I confirmed that my phone is up to date. I've restarted, fully shut down, toggled Bluetooth off/on. Fix your app or make all videos accessible
5 people found this review helpful
Hi Rachel, Thank you for your feedback. We are sorry to hear you are having issues connecting your device with the App. This sounds like a frustrating experience. We would suggest ensuring that your Samsung phone is fully updated. We would be happy to assist you with this over the phone at 1-888-360-9171 M-F, from 7am-5pm PST. Thank You! Ashley T.