NWFCU Mobile Banking

New version removed the ability to set a PIN to login instead of remembering a longer password. This was a great feature that I miss already. There is fingerprint authentication but that's not an option for me. If I can secure my physical ATM card with a numeric PIN, I don't understand why this option was removed from the app. I'll need to get prepared to do more password resets going forward. The new version also needs a dark mode.

Much better app than previous one. Had no problem logging in for first time. Edit: Revised rating down for Bill Pay. Bills won't open in another menu. Additionally, there is no easy way to populate full balance into the pay field, just the minimum payment due. This problem with the old app caused me to underpay a bill, resulting in two months of interest fees. Bill Pay is basically worthless for credit card bills. Fix this.

NWFCU's new app and mobile banking roll-out has been a disaster. The app did not recognize my account and private information. The online was no better. I am now locked out. It's call back feature is either not working or their call volume is extremely high. I've been waiting for almost 3 hours. No luck. Now I'm trying to stay on the line for a rep. What a disaster.