Alexa Karas
They changed the app and it's horrible, rewards inexplicably disappear and they cannot be claimed for literally no reason, all prior orders and purchases and rewards cannot be found in the history and they disappeared without a trace, the app has a lot of bugs, won't accept cards for no reason, but then in store the same cards work just fine, on the shakes it asks you 2 times if you want straws. The rewards program is way worse and not worth it anymore. They lost a client after these changes.
2 people found this review helpful
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at nextlevelburger@thanx.com. Thank you.
Erica Danger
I had no problems with this app previously, but now I'm not given an option to log in, just to sign up for a new account. The issue here is that my phone number is already in use, so of course it won't allow me to sign up for it another account. I have an Android, and the app does not do this on my partners iPhone, but it doesnt accept any credit card information, mine or theirs. Errors and glitches galore! What happened to my beloved NLB app? Please figure it out, Next Level Burger!
Thank you for providing this feedback as we value your thoughts. We would love to understand better the issues you are experiencing. Please reach out to our support team directly and provide more details at nextlevelburger@thanx.com Thank you!
Sam Norton
had offer of service within the first minute of approaching counter; they have a first time $10.00 discount for first timers; the food is amazing, filling, and a vegans dream- the waitresses are friendly and awesome; both approachable and cheerful. the shakes are supah-bombtastic. Great spot for an anytime vegan treat💝. just allow 10 minutes from order of burger n shake- and they'll have it out to you in 7