Martins Klavins
- Flag inappropriate
- Show review history
This product does not save you money. 1) app doesn't always communicate to thermostat 2) relay doesn't control the temperature properly (either valves not opening when below targets or not closing when targets are met, this isn't physical control issue but app or their IT infra issues or bugs). No explanations provided by support, so issues can and will return, 1 star till any explanation provided.
Legrand - Netatmo - Bticino
March 5, 2024
Hello Martins, thank you for your review. Our support team will get back to you as quickly as possible to provide further details. Thank you for your patience and understanding.
Kate
Netatmo customer service
John #59 (John59#)
- Flag inappropriate
- Show review history
Absolutely frustrating. Got a new phone so foolishly thought that it would be a good idea to upgrade the app, bad, very bad decision. It changed me from principal to guest and will only allow me to set a schedule which I don't want to do. We just want to be able to turn heating on and off whenever we want. My wife can but I can't!¡!! I note all unfavourable reviews seem to be recent!!! Upgrades seem to make the simple impossible
Legrand - Netatmo - Bticino
January 24, 2024
Hello John, thank you for your review. All users have admin rights on the Energy app. If you need our assistance, please contact us at helpcenter.netatmo.com and add "appand" in your message, we will investigate the situation.
Kate
Netatmo Customer Service
Mihai-Alexandru Serea
- Flag inappropriate
- Show review history
It's one of those things where the idea is great, but the execution sucks ☺️ The valves use up batteries like crazy, and I believe that this battery pollution offsets any potential energy saving benefit. They need manual calibration after each battery change. Why can't they calibrate automatically? Also, manual calibration doesn't work. I need to do it 4-5 times until it finally works and by the time I'm done, the batteries are almost depleted again 😡
1 person found this review helpful
Legrand - Netatmo - Bticino
February 23, 2023
Hello, thank you for being part of the Netatmo community and for sharing your feedback with us, we appreciate it and will take it into account, our priority is to offer you the best user experience possible. About the valves' battery life, please visit our helpcenter on helpcenter.netatmo.com for tips on how to resolve this situation.