Ben Scott
Terrible. I've downloaded, tried to login with membership credentials and it asks me to register. I try to register and it says an error has occured. I can login to the rewards website with no issues. I phone the number in the app, am told it's the wrong number, second person, puts me through to a third number with no options for rewards or apps. Not a Premier experience in any way shape or form.
56 people found this review helpful
National Westminster Bank PLC
July 9, 2020
Hi Ben Scott, your Rewards login credentials are different to the Membership Services login, so in order to get access to the app, you’ll need to register with Membership Services first.
Visit https://membershipbenefits.natwest.com and click "Register now" on the homepage to register. For further help, email us membershipservicesapp@cxloyalty.com
Joe Ewing
Very flaky and unreliable. Trying to do things like seaching for shows sometimes doesn't work at all, sometimes takes 30+ seconds to load while displaying a range of different errors. Poor effort, far below expectations for a premium service.
5 people found this review helpful
National Westminster Bank PLC
December 27, 2023
Hi Joe, thank you for taking the time to share your feedback, and sorry you've found the App difficult. Please email us at membershipservicesapp@capillarytech.com, using the email address you use to log in to Membership Services with any issues you have experienced and we'll look into it. Thanks
Thomas Kaltenbrunner
Very poor app. Extremely slow. Sometimes you can't even login. Evennif you can the search functionality of the various rewards is so bad that the benefits are unusable. You cannot find any events holidays or other.
7 people found this review helpful
National Westminster Bank PLC
November 28, 2023
Hi Thomas. Thanks for taking the time to share your feedback, and sorry you've found the benefits difficult to use. I will pass on your comments to the team who manage the benefits.