MyTeleMed
3.2star
103 reviews
10K+
Downloads
Everyone
info
About this app
The MyTeleMed Android app allows doctors to securely manage their important medical messages with HIPAA Compliance by protecting any Personal Health Information (PHI).
How does it work?
Patients call your dedicated number that reaches TeleMed answering service which is available 24/7/365. Doctors are notified by receiving messages in the app. Doctors can also contact customer service directly through the app via phone and e-mail.
Doctors that use the MyTeleMed app receive push notifications that notify them of a new patient message. The doctor can click on the notification and open the patient messages within the MyTeleMed app. The message will contain the severity of the message, message details, and call back information. Doctor’s comments and callbacks on messages are logged with the time and duration of the call and even provide an option to record the call.
For an extra layer of message delivery assurance, TeleMed creates a customized escalation procedure that repeats messages or calls you within timelines you set. If you cannot be reached, the call is escalated to others per your instructions. You can manage your escalation procedures through our website or by contacting a TeleMed service representative by phone.
In addition to unquestionable HIPAA compliance some of the MyTeleMed app’s benefits include:
• Messages reside on a web based server, accessed by your phone by distinct user name and password protection. Text messages reside on your phone - Mobile theft is a leading cause of HIPAA breaches.
• Complete Documentation From Message Origination To Call Back.
• Custom escalation based on message read or call back events.
• Make and save comments on the messages.
• Customize your new message alert modes, includes badge notification of new, unread messages.
• Your Office Number Shows On The Caller ID when making the call back. Don't worry about hiding your mobile number again.
• Access Customer Service 24/7 with a simple link from within the app.
Get Your Medical Practice or Hospital Started With the MyTeleMed App Today!
How does it work?
Patients call your dedicated number that reaches TeleMed answering service which is available 24/7/365. Doctors are notified by receiving messages in the app. Doctors can also contact customer service directly through the app via phone and e-mail.
Doctors that use the MyTeleMed app receive push notifications that notify them of a new patient message. The doctor can click on the notification and open the patient messages within the MyTeleMed app. The message will contain the severity of the message, message details, and call back information. Doctor’s comments and callbacks on messages are logged with the time and duration of the call and even provide an option to record the call.
For an extra layer of message delivery assurance, TeleMed creates a customized escalation procedure that repeats messages or calls you within timelines you set. If you cannot be reached, the call is escalated to others per your instructions. You can manage your escalation procedures through our website or by contacting a TeleMed service representative by phone.
In addition to unquestionable HIPAA compliance some of the MyTeleMed app’s benefits include:
• Messages reside on a web based server, accessed by your phone by distinct user name and password protection. Text messages reside on your phone - Mobile theft is a leading cause of HIPAA breaches.
• Complete Documentation From Message Origination To Call Back.
• Custom escalation based on message read or call back events.
• Make and save comments on the messages.
• Customize your new message alert modes, includes badge notification of new, unread messages.
• Your Office Number Shows On The Caller ID when making the call back. Don't worry about hiding your mobile number again.
• Access Customer Service 24/7 with a simple link from within the app.
Get Your Medical Practice or Hospital Started With the MyTeleMed App Today!
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info and Messages
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.2
103 reviews
A Google user
- Flag inappropriate
June 29, 2019
I really Don't like this app but have to use it because of work. It is very difficult to archive messages the screen skips often times and then you have to start all over again because the screen is refreshed before you can even delete or archive messages. Sometimes you cannot call directly and answer the pages from the apps screen. Sometimes it goes down and messages aren't sent immediately. Sometimes the app doesn't notify me when I have a message ...Very frustrated using this app
23 people found this review helpful
Z Sandra
- Flag inappropriate
September 12, 2022
Figured out android issue... Stopped alerting , no app notification sound or visual of new alert. Thankfully they sent text there was a new alert. No info thru telemed how to fix, had recommendations to check phone settings etc. Did that to no avail. FIX: Uninstal and reinstall app. My entire job is oncall. People depend on me to answer quickly. Until this issue would give 5 stars.
4 people found this review helpful
nursepolly e.
- Flag inappropriate
February 19, 2023
Faulty system...works ok for a while then quits alerting when call comes in. Used to uninstall and reinstall which would fix it. Now not even that works. I had to change my phone ring to burglar alarm for all calls so when Telemed operator calls me on my phone to see why I didn't answer the call I won't miss a call. The last several weeks have been the absolute worst.
1 person found this review helpful
What's new
Minor bug fixes
App support
phone
Phone number
+18004204695
