Talal Alshatti
- Flag inappropriate
- Show review history
Service was scheduled at 10 p.m., yet no one showed up nor called. When I called, customer care was not available. I have been charged with no service. I called the service provider company, and he said I can't make it. He actually was rude and not helpful. Customer care called me and fixed the problem. They also compensated me generosity. I am changing the rating to 4 stars to encourage them to update the service.
1 person found this review helpful
Abdullah Almajed (Abe)
Excellent App. The photo function helps out the serviceman and they usually call beforehand to ask questions about the pictures you send describing your issue. The servicemen have been consistently clean, polite, hygenic, on time and incredibly professional. The billing system is very convenient. I usually don't know how yo descrive the issue I'm having, so I choose to let the technician assess the problem with the 5 KD credit, which goes towards paying the final bill as well.
109 people found this review helpful
A Google user
Positives : The app works seamlessly. Very Prompt service. Negatives: We used their service for cleaning for 4 split unit air conditions. All what they did was take out the filter out of the a/c and blow clean it (which is something we could do ourselves) . This sure must be an expensive way to blow clean a filter. Suggestion: That work is detailed (and what it includes and does not include) so that users like me are well informed before they make use of their service. In fairness, this is a great application to find prompt home service - something most of us struggle to to get in Kuwait.
89 people found this review helpful