Seth King
This app, which was already horrible on launch, has steadily gotten buggier, sluggish and increasingly more frustrating. Using this app is legitimately a form of torture. The most basic interactions crash the app, and that is if you can even log in to begin with as you will most likely be stuck on the splash screen. The UX/UI makes no sense. Menu items and functionality are placed with no hierarchy. If you have ever used MTN Ghana's website, you already know what you're in for. Good luck.
76 people found this review helpful
Thanks for your feedback. We do apologize for the poor experience. Kindly chat with us via WhatsApp on 0554300000 or share an email via mymtn.gh@mtn.com to enable us to address any difficulty you are facing. *Edwina
Roland Kuame
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Very disappointing app. Can't function even on a high-speed network, always giving unnecessary excuses and lagging behind. Despite the fact that it gives an additional 50% bonus on every data purchased, it feels annoying when it can not deliver what's expected. I downloaded it twice and uninstalled it twice. Apparently,the app developers are doing nothing to fix the issues. I don't need it anymore.
1 person found this review helpful
Hello Roland. We appreciate your feedback to help us improve the App. Can we have further details of the challenge? Please share them with us via mymtn.gh@mtn.com. We look forward to hearing from you again. Thank you. *Sasha
Kojo Danso
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Your old app was far better. This new one is basically useless. Since last week Thursday my airtime and data balance is the same regardless of how many times I refresh it. Your steps to remedy this 2.0 version does not work. Your app guy really did. Poor job on this 2.0 version, it is a very very very bad app, almost everytime it fails to update your balances for you no matter how many times you do it. Simple OTP too to complete transactions or logins too problem
1 person found this review helpful
Y'ello Kojo, thank you for reaching out to MTN, we appreciate your feedback. We sincerely apologize for this horrible experience. Kindly share your number with us via email (customercare.gh@mtn.com) and we will be happy to assist you with this challenge. In the meantime, our team is working hard to improve upon this experience. Thank you. *Sasha