michael hamilton
This app sucks. For some reason the saved password no longer worked nor did my fingerprint. When attempting to reset the password, once I submitted the new password, I got a message saying my session was terminated due to inactivity. So I tried it through the website. However, I could only login to the website using the temp password. The password can only be reset through the app which will tell you the session timed out even though you are not idle at all.
Kimberly Ross
This app might be great, but I wouldn't know. For over a year I have been unable to login to my account. I am repeatedly locked out after inputting my login info one time, with a message that says too many attempts, reset password? I've have reset the password, uninstalled the app and reinstalled it. So many calls to customer service. They couldn't figure it out, they say the account isn't locked on their end. Nobody knows what the problem is. So glad the State is going to another company.
16 people found this review helpful
Valeriy Igumnov
Unbelievable, a buggy app/site for a major bank.. what an embarrassment! App goes in circles, can't login. Can't reset password. When resetting password, asks for birthday which you can't type but have to go back in a calendar from today month by month for years! Then when you finally get to select new password and click submit it tells you that "due to inactivity" its shutting down, start over.. what a joke! I did it 3 times, takes you through all the loops and then it doesn't work!
31 people found this review helpful