Andrew Stanfill
The app is terrible. When it works, it works, when it doesn't, it doesn't. It seems a delete and reinstall is constantly necessary. I like to use the PIN method to login, when reinstalled, a full login is necessary, and I always seem to forget my password, since the app asks for password updates seemingly all of the time. The deletes and reinstalls almost always lead to a call to unlock electronic banking for me. Bank security measures are always keeping my account secure,...from myself.
14 people found this review helpful
Brandon Crews
When it works, it works well. It's limited to certain features, and lately anytime I open it even though I have my fingerprint set it still makes me authenticate nearly every time, and makes me re-enroll my number each time it does that. Like I'm setting the app up for the first time everytime I open. It never used to do that. Overall, needs a bit of work.
13 people found this review helpful
Will
Fingerprint does not work. Both the app and online have a terrible user interface. Username and password requirements are too complicated and can never remember. Password reset requires last statement balance, how can I give the last statement balance when I can't get online to see the statement!?!?! Considering closing my account because of the terrible app and online experience.
12 people found this review helpful