Raj Kumar
The secure2u function is buggy. App needs to be deleted, reinstalled, re setup for it to work. It seems the update app function is not being triggered. Had to try multiple times, called customer support only to be told I need to troubleshoot. Troubleshoot means either restart phone or uninstall and reinstalling the app. Reinstall worked. Painful. Hope I dont have to do this each time the app doesn't trigger to update on its own.
3 people found this review helpful
Malayan Banking Berhad
April 25, 2024
Hi, apologies for the inconvenience caused. We will channel this feedback to the respective unit for their attention and improvement. Thank you.
Helen Yeap
This app is rubbish! The old app worked fine but this one doesn't work at all even though I have done all the necessary set up for my companies. Now I can't do any online transfers at all. Way to go Maybank! This is a sure fire way to lose your corporate customers. If we didn't still have our trusty chequebooks, we won't even be able to get our $ out!!
37 people found this review helpful
Malayan Banking Berhad
February 13, 2024
We regret the unpleasant experience.Please be informed, the M2u Biz app is in order at the moment.We would appreciate it if you could elaborate on the issue you're facing. Kindly provide us your full name,contact number& screenshot (if any),via Maybank Facebook PM/Twitter DM/M2U Live Chat/email to mgcc@maybank.com.my for us to look into right away.
Alice Ang
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It's not working as per expected. Maybank requested the shift to use the app to process the transfer and to activate the Secure2u. I can't even activate the Secure2u, if the app is not consistent with the outcome, please do put longer timeline for people to activate. I uninstalled and reinstalled app and tried to activate Secure2u, it still doesn't work. 😡 Fix the bugs please. Its very annoying.
44 people found this review helpful
Malayan Banking Berhad
November 29, 2023
Hi, we regret any unpleasant experience. Please follow the troubleshooting below: Android: 'Settings' > 'Apps' > Maybank2u Biz & click 'force stop". Then please choose 'storage' & click 'clear data/clear cache'. Kindly contact us if the issue still persists via Maybank Facebook PM/Twitter DM/M2U live chat/email to mgcc@maybank.com.my. Thank you.