Patrick S
The first time I connected, it worked perfectly. The second and Following times I've connected, the app force closes on me. Oddly, I got it to work great when I turned on the VPN on my phone. I can't really make sense of it though, since this is supposed to connect via Bluetooth. When it works, it's really cool. However, for the most part, it's a pretty buggy app that rarely likes to connect without fiddling with it.
12 people found this review helpful
Rhonda Fox
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It is now 2024 and the app STILL SUCKS. Force Closes every single time. 😡 Absolutely Worthless! I've read the comments and every single thing everyone else is rating at "1" is point on. Love the smoker but don't buy it for the app. It literally cannot hold the connection and it is ridiculous the amount of time spent going out to hit that damn button to "try" to connect again. The meat is finished before you have successfully reconnected. I've uninstalled.
19 people found this review helpful
Premier Specialty Brands, LLC
February 14, 2024
Sorry about this issue. Please contact us at https://www.masterbuilt.com/pages/contact-us and let us know the issue you encountered. We would be glad to help with this. Hope to hear from you soon.
SW Raptor
This is a terrible app. It's always had glitches, but the latest updates have now essentially made my smoker useless as my phone/tablet/chrome book won't stay connected even if it's 5 feet from the smoker. It drops the Bluetooth and won't reconnect unless the stars align perfectly. Save your money and buy a different brand of smoker if you want Bluetooth.
6 people found this review helpful
Premier Specialty Brands, LLC
February 14, 2024
We'll look into this issue for you. Please send us a note at https://www.masterbuilt.com/pages/contact-us so that we can follow up.