SGR madaraka express

There is a lot of room for improvement. 1.Have a customer service chat feature to ease and trace communication. 2. Have the ability to chose seat, print ticket and reschedule (within guidelines) online without one having to physically visit the station. 3. Ease rescheduling and cancelation. The whole reason for rescheduling is because one cannot be available with good reason. Requiring one to physically visit a station to reschedule or cancel is ill advice and can be handled better.

Kenya Railways have issued official communication to the effect that they don't have an app for reserving / paying for tickets on the sgr. If you need a ticket, pay directly via the Kenya Railways website. Report this app.

The app is quite rigid. Can't choose a specific seat. Can't reschedule. Not user friendly at all. The customer care is even worse. Calls are never answered.