Noor Obaid
App always had glitches but now it's unbearable. I cannot playback video without it crashing, freezing, or giving some sort of error message. Even playback and having to flip through cameras and continuously changing the time is a nightmare. My old system I can set the time I want to watch and flip through the different cameras following whatever I was looking at. Now I have to set the time evertime I flip to a different camera frame.
6 people found this review helpful
Hello Noor, We sincerely want to help. Would you mind giving us more information about what happened here?
Please reach out to our Team, so we can make it right! We are available through email or live chat Monday to Friday from 10am to 4pm EST.
Kind Regards,
Amanda M. | Customer Experience Supervisor
Funkey Monkey
These were an upgrade and I can definitely see a difference in video quality. Had a few hiccups, I highly recommend if you are like me, re running the B&C cables that come with it. I thought the ones I had were fine, during the day they were fine, but at night they would just shut off. After trial and error found the older cables weren't enough for the more powerful night vision on these.
6 people found this review helpful
Defender
December 13, 2021
Hello Funkey, Thank you for your honest review. We are thrilled to see you have rated the app 5 stars. We completely agree it is always best to use the cables included with the kit to avoid any issues. Thank you for being such a loyal Defender customer.
Best Regards, Amanda M. | Defender Customer Experience Expert
Jessica Swearingen
Great 4k system, app is easy to use. I just HATE that I can't fast forward in the app! Or I don't know how to. So annoying. Yes, I could do it via the dvr itself but not the app. I really wish they'd add this option. I live on a super busy street and get movement nearly every minute it seems. So going back to movement is not an option as I have thousands of movement a day. When I move to a new house, I won't be getting this 4k system as the defender I currently have installed here stays here.
7 people found this review helpful
Defender
December 30, 2021
Hello Jessica, Thank you for your honest review. We value your feedback and have passed this recommendation on to our Research and Development team as we are always looking to improve. Thank you for your patience and understanding. Best Regards, Amanda M. | Defender Customer Experience Expert