SAFE SERVICE®

SAFE SERVICE®: We support tourism companies in living safety both internally and externally. Our goal: to enable our guests to have an unforgettable and, above all, safe vacation. Under the motto “For our guests. For us. For a good new start. ”We launched the SAFE SERVICE® app: In addition to employees in the hotel, catering and leisure businesses, we also train all other businesses that are connected to the tourist environment, in hygiene & cleanliness, contactless customer experience and situational behavior.

SAFE SERVICE® - train together
With digitized education, the effectiveness of training courses can be increased and the sustainability of the knowledge acquired can be proven. In addition to successfully established training channels, the mobile app from duftner.digital provides training where practice begins. It offers learning content where it is needed. In small bites for in between. Always and everywhere. Short and sweet, flexible and modular. A mix of formats and content conveys relevant knowledge in a playful and easy way for a lasting learning effect. Microtraining via app is learning on the smartphone and in small steps. The mobile learning concept allows flexibility in terms of time and space and enables a self-controlled and individualized learning experience that - subsequently - serves to secure knowledge over the long term. The content is presented in short and compact flashcards and videos that can be accessed anytime and anywhere. The learning progress can also be checked at any time.

Innovative education and training with the SAFE SERVICE® app
The quality and constant further development of the employees of the tourism companies to ensure safe interaction with guests is duftner.digital's top priority. In general, the questions are prepared in such a way that they can be dealt with interactively. All content is easy to access, can be updated quickly and scaled both externally and internally. In addition, learning progress can be observed and learning impulses can be set where they are necessary.

The strategy - this is how learning works today
duftner.digital uses the micro-training method for digital knowledge transfer. The essence of a wide variety of knowledge is prepared in compact form and deepened through short and active learning steps. An algorithm is used for this in classic learning. The questions are to be answered in random order. If a question is answered incorrectly, it will come back later - until it is answered correctly three times in a row in the learning unit. This creates a lasting learning effect. In addition to classic learning, level learning is also offered. In level learning, the system divides the questions into three levels with different degrees of difficulty and asked them at random. There is a break between the individual levels in order to save the content in the best possible way. This is necessary to achieve a brain-friendly and sustainable acquisition of knowledge. A final test makes the learning progress visible and shows where possible deficits lie and, if necessary, a repetition is useful.

Learning stimuli through quizzes and / or learning duels
At duftner.digital, further training is associated with pleasure. The playful approach to learning is implemented through the possibility of quiz duels. Colleagues, managers or external partners can be challenged to a duel. This makes learning even more entertaining. The following game mode is possible: In three rounds of questions each with 3 questions, it is determined who is the king of knowledge.

Start talking with the chat function
The chat function in the app enables employees in tourism companies and external partners to exchange and promote one another.