SN-Wissen

Innovative education and training with the SN-Knowledge App
Being always up to date with the latest technology is important to the company. This also applies to the field of training and further education as well as customer information and communication. The company therefore attaches great importance to modern and up-to-date employee training. This includes seminars on specialist topics as well as manufacturer-specific training. Serving the customer and manufacturer side in the best possible way, that's another reason why people make the most of their efforts.


The SN Knowledge App

In order to be able to offer customers highly qualified advice, the employees receive consistent and topic-specific training. Digitized education can increase the effectiveness of training and prove the sustainability of acquired knowledge.

Microtraining per app is learning on the smartphone and in small steps. This mobile learning allows temporal and spatial flexibility and enables a self-directed and individualized learning experience, which - as a consequence - serves the sustainable knowledge security.


The learning strategy

With the help of the SN knowledge app and the method of microtraining, the essence of various knowledge contents is compactly prepared and deepened by short and active learning steps.

Classical learning uses an algorithm. The questions are to be processed in random order. If a question is answered incorrectly, it will come back later - until - until it is correctly answered in the lesson three times in a row. This creates a sustainable learning effect.

In addition to classical learning, level learning is also offered. For this purpose, the learning cards are automatically divided into 3 levels by the system and randomly assigned to the learner. Between the individual levels, a so-called "cooling phase" in time form is provided. This is necessary in order to achieve a brain-oriented and sustainable knowledge acquisition. A final test makes it clear where the learning progress is and where possible deficits lie and, if necessary, readjusted.

And as a third option offered to retrieve knowledge through a test, without having learned explicitly before with the SN knowledge app.


Learning stimuli through quiz and / or learning duels

The company training should be connected with pleasure. About the possibility of quiz duels, the playful learning approach is implemented. For example, colleagues can be challenged to a duel. Learning becomes even more entertaining. It is possible, for example, the following game mode: In three questionnaires à 3 questions is determined who is king of knowledge.


Talking with the chat function

The chat feature in the app allows employees to share a workout with each other.


The customer is king

What the SN-Knowledge App also offers is the direct line for an exchange with the customers. Frequently asked operating or application questions can be made available for example in the form of training modules. It is important for the company to serve customers - for example, with product information - in a modern and contemporary way. The SN knowledge app also allows direct customer feedback. The company can respond quickly to concerns and increase and optimize customer satisfaction.


The enterprise
The diverse range of Innsbruck municipal utilities includes classic supply and disposal services such. As the electricity and water supply and products such as fiber optic Internet and energy contracting. With their comprehensive offer, the high environmental and quality of life in Innsbruck and in the Tyrol area is significantly contributed.